Privacy Policy

1.Introduction

This Privacy Policy (hereinafter "Policy") describes how v12slot (hereinafter "we", "us", "our", or "the Platform"), operating the website at v12slot.cam, collects, processes, stores, and protects the personal data of individuals who access or use our online casino and sports betting services (hereinafter "Players", "you", or "your").

v12slot is committed to respecting and protecting the privacy of all Players, including Malaysian players who use the Platform to access casino games, live dealer tables, sports betting markets, and other gaming services denominated in Malaysian Ringgit (MYR). This Policy applies to all personal data collected through the Platform, its associated mobile web interface, and any communication channels operated by v12slot, including live chat and email support.

By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of our Terms and Conditions and should be read in conjunction with them.

2.Definitions

In this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, date of birth, financial account details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, modification, deletion, or any combination thereof.
• "Data Controller" means v12slot, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means any third party that processes Personal Data on behalf of v12slot under a formal data processing agreement.
• "KYC" means Know Your Customer — the identity and age verification process applied to all Players prior to first withdrawal.
• "Cookie" means a small text file placed on your device by the Platform for the purposes described in Section 9 of this Policy.
• "Consent" means a freely given, specific, informed, and unambiguous indication by you that you agree to the processing of your Personal Data for a stated purpose.
• "Sensitive Personal Data" means a subset of Personal Data that is afforded higher levels of protection, including information relating to health, financial circumstances, and identity document details.

3.Personal Data We Collect

3.1 Registration Data

When you create an account on v12slot, we collect the following information:

• Full legal name (as it appears on your identity document);
• Date of birth (for age verification — minimum age 21 years);
• Email address;
• Mobile phone number;
• Residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam);
• Username and encrypted password;
• Currency preference (MYR for Malaysian players).

3.2 KYC Verification Data

To comply with our obligations under our international gaming licence and to enforce the21+ age requirement, we collect:

• Copy of government-issued photo identification (Malaysian MyKad, passport, or driver's licence);
• Proof of residential address (utility bill or bank statement);
• Proof of payment method ownership (e-wallet or bank account screenshot);
• Selfie photograph for liveness verification (where enhanced KYC is required).

3.3 Financial Transaction Data

When you make deposits or withdrawals, we collect transaction records including payment method type (e.g., Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB, Public Bank, GrabPay, USDT TRC20), transaction amounts in MYR, transaction timestamps, and partial payment account identifiers (e.g., masked e-wallet numbers). We do not store full credit card numbers on our servers.

3.4 Gaming Activity Data

We collect records of your gaming activity on the Platform, including games played, bet amounts and outcomes, session duration, game category preferences, and sports betting market selections. This data is used for account management, responsible gambling monitoring, fraud prevention, and platform improvement.

3.5 Technical and Device Data

Our systems automatically collect certain technical information when you access the Platform, including: IP address, device type, operating system, browser type and version, screen resolution, referring URLs, and pages visited on the Platform. This data is collected via server logs and cookies as described in Section 9.

3.6 Communication Data

When you contact our support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and resolution status. This is for quality assurance, dispute resolution, and regulatory compliance purposes.

4.Legal Basis for Processing

v12slot processes your Personal Data on the following legal bases:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract (your Account agreement with v12slot)
Payment processing and withdrawal	Performance of a contract; legal obligation
KYC identity and age verification	Legal obligation under international gaming licence conditions
Fraud prevention and anti-money laundering	Legitimate interests; legal obligation
Responsible gambling monitoring	Legitimate interests; legal obligation
Customer support communications	Performance of a contract; legitimate interests
Marketing communications (opt-in)	Consent (freely given and withdrawable at any time)
Platform analytics and improvement	Legitimate interests (subject to cookie consent)

5.How We Use Your Personal Data

v12slot uses the Personal Data we collect for the following purposes:

• Account administration: Creating, managing, and maintaining your Player account, including processing login authentication and account security measures such as two-factor authentication.
• Payment processing: Facilitating deposits and withdrawals via supported Malaysian payment methods (Touch 'n Go, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, RHB, and others) and verifying the ownership of payment instruments.
• Identity verification and KYC compliance: Verifying that you meet the minimum age requirement of 21 years and confirming the accuracy of registration information, as required under our international gaming licence.
• Responsible gambling: Monitoring gaming patterns to identify indicators of problem gambling behaviour, applying deposit and loss limits set by Players, and facilitating self-exclusion requests.
• Fraud detection and prevention: Identifying and investigating suspicious activity, including multi-account operation, bonus abuse, and payment fraud.
• Customer support: Responding to queries, processing complaints, and providing account assistance through our24/7 live chat and email support channels.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to Players who have opted in to receive such communications. You may unsubscribe at any time.
• Legal and regulatory compliance: Fulfilling obligations under our international gaming licence, responding to lawful requests from regulatory authorities, and maintaining records required by applicable law.
• Platform improvement: Analysing aggregate, anonymised usage data to improve the Platform's performance, game selection, user interface, and payment processing efficiency.

6.Data Sharing & Third Parties

v12slot does not sell, rent, or trade your Personal Data. We share Personal Data with third parties only where strictly necessary for the purposes described in this Policy, and only under the following circumstances:

6.1 Authorised Data Processors

We engage third-party service providers who act as Data Processors on our behalf, subject to written data processing agreements that impose equivalent data protection obligations. These include:

• KYC and identity verification providers: Third-party services used to verify identity documents and perform liveness checks where required by enhanced due diligence procedures.
• Payment processing partners: Malaysian e-wallet operators (Touch 'n Go, Boost, GrabPay), bank transfer processors (FPX, DuitNow), and cryptocurrency payment processors (for USDT TRC20 transactions).
• Fraud detection and risk management providers: Third-party analytics services used to identify and prevent fraudulent account activity, bonus abuse, and payment manipulation.
• Cloud hosting and infrastructure providers: Secure cloud service providers used to host the Platform and store Player data across geographically distributed, encrypted server environments.

6.2 Legal and Regulatory Disclosure

v12slot may disclose Personal Data to governmental authorities, regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, or where disclosure is necessary to protect the legal rights of v12slot or other Players. We will notify affected Players of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a material portion of v12slot's business assets, Personal Data held by v12slot may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy practices of the successor entity prior to any change in the handling of their Personal Data.

7.Payment Data & Financial Information

The security of your financial data is treated with the highest level of care at v12slot. When you make a deposit using Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or any other supported Malaysian payment method, the actual transaction is processed through the relevant payment provider's own secure infrastructure. v12slot receives confirmation of the transaction but does not store your full payment credentials (such as complete bank account numbers, full e-wallet account details, or cryptocurrency private keys) on our own servers.

Transaction records, including amounts MYR, timestamps, and masked payment method identifiers, are retained for the duration required by our regulatory obligations and internal audit requirements, typically a minimum of five years from the date of the transaction.

All withdrawals are processed exclusively to the same payment method and account from which the most recent qualifying deposit was made, wherever technically feasible. This is a security measure designed to prevent the misdirection of funds and is applied consistently across all withdrawal requests.

8.KYC & Identity Verification Data

Identity documents submitted for KYC verification — including copies of your Malaysian MyKad, passport, or driver's licence — are handled with strict confidentiality. They are processed solely for the purpose of identity and age verification and are not used for any other purpose without your express consent.

KYC documents are reviewed by our compliance team and, where third-party verification services are used, by those authorised processors under the terms of their data processing agreements with v12slot. Document images are stored on encrypted servers and are not publicly accessible. Access is restricted to authorised compliance and management personnel on a strictly need-to-know basis.

Verified KYC data is retained for a period of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements applicable under our international gaming licence.

9.Cookies & Tracking Technologies

v12slot uses cookies and similar tracking technologies to ensure the Platform functions correctly, to improve your experience, and to support security and fraud prevention measures. The following types of cookies are used:

Cookie Type	PurposeRequired
Essential / Functional	Maintain login sessions, remember language preferences, enable core Platform functionality	Yes — cannot be disabled
Security	Detect and prevent fraudulent login attempts, bot activity, and cross-site request forgery	Yes — cannot be disabled
Performance / Analytics	Collect aggregated, anonymised data about page views, session duration, and feature usage to improve the Platform	No — optional, subject to consent
Preference	Remember display settings, game category preferences, and notification choices between sessions	No — optional

You may control optional cookies through your browser settings. Note that disabling essential cookies will impair the functionality of the Platform and may prevent you from logging in or processing transactions. v12slot does not use third-party advertising cookies or cross-site tracking cookies.

10.Data Retention

v12slot retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law. The following indicative retention periods apply:

• Account registration data: Retained for the duration of the active account relationship, plus a minimum of 5 years following account closure.
• KYC and identity documents: Retained for a minimum of 5 years from account closure, in line with anti-money laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Gaming activity logs: Retained for the duration of the active account, plus up to 3 years following closure.
• Customer support communications: Retained for up to 3 years from the date of the communication.
• Marketing consent records: Retained for the duration of consent, plus a reasonable period thereafter as evidence of the consent given.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

11.Data Security Measures

v12slot implements a comprehensive set of technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS/SSL): All data in transit between your device and v12slot servers is encrypted using TLS 1.2 or higher with256-bit encryption keys.
• Encryption at rest: Sensitive data stored on our servers is encrypted using AES-256 encryption.
• Access controls: Access to Player Personal Data is restricted to authorised personnel with a documented need to access it in the performance of their duties. All access is logged and audited.
• Multi-factor authentication: Administrative access to systems containing Player data requires multi-factor authentication.
• Penetration testing: The Platform undergoes regular third-party security testing to identify and remediate vulnerabilities.
• Data breach response: v12slot maintains a formal data breach response procedure. In the event of a security incident that results in the unauthorised access to or disclosure of Personal Data, affected Players will be notified without undue delay where required.

12.International Data Transfers

v12slot operates under an international gaming licence and may use data processors located in jurisdictions outside Malaysia. Where Personal Data is transferred to countries that may not offer the same level of data protection as the country in which you reside, v12slot ensures that appropriate safeguards are in place, including binding contractual clauses in data processing agreements with all third-party processors.

Transfers of Personal Data related to Malaysian players' payment transactions are conducted in accordance with the requirements of the relevant payment operators and are subject to the security and confidentiality standards of those Malaysian-regulated payment networks (including Touch 'n Go eWallet, DuitNow, FPX, and major Malaysian bank transfer systems).

13.Your Data Rights

Subject to applicable law, you hold the following rights with respect to your Personal Data processed by v12slot:

• Right of Access: You have the right to request a copy of the Personal Data that v12slot holds about you. We will provide this within30 days of a verified request.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request correction. For account details you can update directly, please do so through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and no overiding legitimate grounds exist. Note that erasure requests may be subject to our regulatory retention obligations, which take precedence.
• Right to Restriction: You may request that we restrict the processing of your Personal Data in certain circumstances, such as where you contest its accuracy or where processing is unlawful but you prefer restriction to erasure.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your Personal Data where that processing is based on legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time.
• Right to Lodge a Complaint: If you believe your data rights have been infringed, you have the right to lodge a complaint with the applicable supervisory authority under the jurisdiction governing v12slot's international gaming licence.

To exercise any of the above rights, contact our Data Protection team via the support channels listed in Section 16. We will acknowledge your request within 5 business days and respond in full within 30 days. Where requests are complex, we will inform you of any extension to that timeline.

14.Protection of Minors

The Platform is strictly intended for persons aged 21 years and above. v12slot does not knowingly collect or process the Personal Data of persons under the age of 21. Age verification is enforced through KYC procedures applied to all accounts prior to withdrawal access.

If you are the parent or guardian of a minor who has accessed the Platform without authorisation, please contact our support team immediately. We will take prompt action to close the account, void any associated balance, and ensure the minor's Personal Data is permanently deleted from our systems.

We strongly recommend that parents and guardians use appropriate parental control software to restrict minors' access to online gambling platforms. v12slot cooperates fully with parental control technology providers.

15.Changes to This Privacy Policy

v12slot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our service offering. When material changes are made, we will notify registered Players by email or via an in-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage Players to review this Policy periodically. Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Policy.

16.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by v12slot, you may contact us through the following channels:

• Live Chat Support: Available 24 hours a day, 7 days a week, directly through the Platform. Our support team handles data-related enquiries alongside general account support.
• Email: [email protected] — for data access requests, deletion requests, or complaints relating to data handling. Please include "Privacy Request" in your subject line for faster routing.

We aim to acknowledge all privacy-related enquiries within 5 business days and to provide a substantive response within 30 days. For complex requests involving large volumes of data or requiring legal review, we will notify you of the expected timeline at the point of acknowledgement.